Overview

---

Online Services

---

Test Services

---

API-Potency List

---

CQI Partnership

---

Sample Submission

---

Customer Service

Customer Service

Customer Service has been a foundational element to our approach as a company. We don’t just deliver a result-we provide a solution. Our turnaround time is the best in the industry, and your results are captured on our award winning web site, which offers our customers the opportunity to track their results and review their history of testing.

We take a proactive stance in contacting our customers if there is a problem. If there is an issue with your sample, one of our trained lab personnel will contact you directly to walk you through the situation with the appropriate actions steps for resolution.

---

To continue to enhance our customer service to our customers, DYNALABS has introduced a new program called the Continuous Quality Improvement (CQI). This program is a customized testing approach exclusively developed for our customers. Our goal is to help compounding pharmacists improve their precision and accuracy, to ensure that they deliver the highest quality product.

CORE ELEMENTS OF THE PROGRAM

Analytical Testing
We work with our CQI Partners® to establish effective testing programs targeted at identifying and monitoring current levels of quality.

Data Analysis
We help our CQI Partners® analyze data generated by the testing programs, and indentify opportunities to improve products, processes and people within the pharmacy.

Consulting
We utilize our extensive experience in quality improvement, marketing and networking to implement systematic improvements, measure cost savings, and help our CQI Partners® market their quality and grow revenues

This process impacts many areas of the pharmacy: policies and procedures, technique of the technicians, regulatory compliance, product and people validation, and beyond use dating. This in turn reduces the pharmacy risk as well as creates cost savings, reduce risk and generates revenue opportunities. All of this rolls up to establishing a higher level of patient safety.